Improving health care: A double-edged sword?

An article in today's Salt Lake Tribune focuses on the Intermountain Health System, which is widely known for its focus on electronic medical records and informatics to improve the quality of health care. The article points out a paradoxical impact. By using their rich databases to the improve the quality of care delivered, Intermountain has allowed insurers to reap big savings while the hospital system actually lost millions of dollars since fewer services are required when complications are avoided. Unfortunately, bad care begets more care which begets revenue.


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