Friday, January 29, 2010
The Toyota Way went
Based on the high quality of its products, Toyota has been viewed as an exemplar in the quality world, and the Toyota Way has been a quality model adopted by many hospitals. Now the quality giant has suspended production of 8 of its cars in the US and Canada and has recalled over 7 million cars due to two different accelerator problems. Click here and here to read two completely opposite views of the state of quality at Toyota. To add insult to injury, this morning's Wall Street Journal has an article about how poorly Toyota is performing crisis management.