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The Toyota Way went

Based on the high quality of its products, Toyota has been viewed as an exemplar in the quality world, and the Toyota Way has been a quality model adopted by many hospitals. Now the quality giant has suspended production of 8 of its cars in the US and Canada and has recalled over 7 million cars due to two different accelerator problems. Click here and here to read two completely opposite views of the state of quality at Toyota. To add insult to injury, this morning's Wall Street Journal has an article about how poorly Toyota is performing crisis management.
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  1. Eli PerencevichJanuary 29, 2010 at 10:48 AM

    I find it interesting that Professor Liker did not have to disclose conflicts of interest and I wonder what he would say about this situation if it was Ford or GM? It just goes to show how complicated things are getting; Reading Atul Gawande's Checklist Manifesto is quite sobering.

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  2. Eli PerencevichJanuary 29, 2010 at 10:55 AM

    of course Honda just announced a recall today...
    http://www.nytimes.com/reuters/2010/01/29/business/business-us-honda-recall.html?_r=1&hp

    I wonder how the FDA's post-marketing surveillance would stack up to automaker defect detection/recall?

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