TED has posted a wonderful clip of a lecture given by legendary psychiatrist Viktor Frankl in 1972. There is a wonderful lesson contained within this short clip. Channeling Goethe - "if we take man as he really is, we make him worse, but if we overestimate him...we promote him to what he really can be. We have to be idealists." To me this is lesson one of being a good mentor and also the leap of faith we need to take to promote quality in our hospitals. It can be highly frustrating dealing with clinicians refusing to wash their hands; perhaps if we aim higher, we can achieve what is possible?
Great quote: "I know I am speaking in a marvelous accent without the slightest English"